{"id":1190,"date":"2025-01-10T17:35:12","date_gmt":"2025-01-10T23:35:12","guid":{"rendered":"https:\/\/agendapro.com\/blog\/?p=1190"},"modified":"2025-01-10T17:45:43","modified_gmt":"2025-01-10T23:45:43","slug":"evita-cancelaciones-de-citas-a-ultimo-minuto","status":"publish","type":"post","link":"https:\/\/agendapro.com\/blog\/evita-cancelaciones-de-citas-a-ultimo-minuto\/","title":{"rendered":"Evita cancelaciones de citas a \u00faltimo minuto"},"content":{"rendered":"<p style=\"text-align: justify;\">Seguramente te ha pasado que en m\u00e1s de una oportunidad te han cancelado citas de \u00faltimo momento, y si no te has tomado el tiempo para determinar cu\u00e1nto aproximadamente pierdes por cada cita, nosotros te ayudaremos a entenderlo mejor. Por supuesto, dependiendo del servicio prestado en la cita cancelada ser\u00e1 mayor o menor la p\u00e9rdida. Pero debes saber que cuando alg\u00fan cliente cancela su cita, sin importar el servicio para el cual haya agendado, se traduce para tu empresa un aumento significativo de horas muertas, desorden, proyecciones por debajo de las planteadas durante el mes y sobre todo, una p\u00e9rdida importante de rentabilidad como negocio.<\/p>\n<p style=\"text-align: justify;\"><!--more--><\/p>\n<h2 style=\"text-align: justify;\">Importancia de evitar que tus clientes cancelen sus citas en tu<\/h2>\n<p>Las cancelaciones de citas de los clientes son un escenario bastante com\u00fan. De hecho, <strong>aproximadamente un 23% de ellos ni siquiera asisten si no se les recuerda con tiempo de antelaci\u00f3n<\/strong>.<\/p>\n<ul>\n<li>Una cita cancelada es una p\u00e9rdida de tiempo y de dinero para ti como empresa y como profesional, adem\u00e1s, si no se maneja la comunicaci\u00f3n correcta puede terminar en un malentendido y una posible p\u00e9rdida de cliente importante.<\/li>\n<\/ul>\n<p>Lo importante de atajar a tiempo cualquier efecto negativo que podamos tener sobre nuestro negocio es encontrar las estrategias necesarias para minimizar sus resultados. Aqu\u00ed te dejaremos algunas estrategias que puedes poner en pr\u00e1ctica para evitar que tus clientes cancelen las citas que ya ten\u00edan agendadas.<\/p>\n<p><img decoding=\"async\" class=\" wp-image-8660 aligncenter\" src=\"https:\/\/agendapro.com\/blog\/wp-content\/uploads\/sites\/2\/2021\/01\/young-asian-woman-florist-working-with-laptop-in-f-2025-01-08-03-51-58-utc-300x200.webp\" alt=\"\" width=\"558\" height=\"372\" srcset=\"https:\/\/agendapro.com\/blog\/wp-content\/uploads\/sites\/2\/2021\/01\/young-asian-woman-florist-working-with-laptop-in-f-2025-01-08-03-51-58-utc-300x200.webp 300w, https:\/\/agendapro.com\/blog\/wp-content\/uploads\/sites\/2\/2021\/01\/young-asian-woman-florist-working-with-laptop-in-f-2025-01-08-03-51-58-utc-1024x683.webp 1024w, https:\/\/agendapro.com\/blog\/wp-content\/uploads\/sites\/2\/2021\/01\/young-asian-woman-florist-working-with-laptop-in-f-2025-01-08-03-51-58-utc-768x512.webp 768w, https:\/\/agendapro.com\/blog\/wp-content\/uploads\/sites\/2\/2021\/01\/young-asian-woman-florist-working-with-laptop-in-f-2025-01-08-03-51-58-utc-1536x1024.webp 1536w, https:\/\/agendapro.com\/blog\/wp-content\/uploads\/sites\/2\/2021\/01\/young-asian-woman-florist-working-with-laptop-in-f-2025-01-08-03-51-58-utc-150x100.webp 150w\" sizes=\"(max-width: 558px) 100vw, 558px\" \/><\/p>\n<h2 style=\"text-align: justify;\">\u00bfC\u00f3mo evitar que tus clientes cancelen sus citas en tu est\u00e9tica?<\/h2>\n<h3><strong>Crea pol\u00edticas para evitar cancelaciones de \u00faltimo minuto<\/strong><\/h3>\n<p><strong>Crea pol\u00edticas que te sirvan para dejar claro qu\u00e9 sucede en caso de que un cliente decida cancelar su cita el mismo d\u00eda.<\/strong><\/p>\n<ul>\n<li>S\u00e9 transparente con tu p\u00fablico.<\/li>\n<li>Siempre puedes cobrar un porcentaje por cada cita cancelada de \u00faltimo momento y comunicarlo con toda claridad antes de que el cliente decida reservar.<\/li>\n<li>Debes establecer per\u00edodos de tiempo aceptables para tomarlo como un retraso y a partir de qu\u00e9 momento se toma como una cancelaci\u00f3n de cita y por ende, pago de la multa.<\/li>\n<li>As\u00ed no solo estar\u00e1 en juego tu tiempo y dinero sino tambi\u00e9n el de tu cliente, y ambos valen lo suficiente como para ser respetados; por eso, es importante que hables esto con transparencia.<\/li>\n<\/ul>\n<p><img decoding=\"async\" class=\" wp-image-8661 aligncenter\" src=\"https:\/\/agendapro.com\/blog\/wp-content\/uploads\/sites\/2\/2021\/01\/cash-loan-upset-and-shocked-woman-holding-bank-bi-2023-11-27-05-21-28-utc-300x200.webp\" alt=\"\" width=\"552\" height=\"368\" srcset=\"https:\/\/agendapro.com\/blog\/wp-content\/uploads\/sites\/2\/2021\/01\/cash-loan-upset-and-shocked-woman-holding-bank-bi-2023-11-27-05-21-28-utc-300x200.webp 300w, https:\/\/agendapro.com\/blog\/wp-content\/uploads\/sites\/2\/2021\/01\/cash-loan-upset-and-shocked-woman-holding-bank-bi-2023-11-27-05-21-28-utc-1024x683.webp 1024w, https:\/\/agendapro.com\/blog\/wp-content\/uploads\/sites\/2\/2021\/01\/cash-loan-upset-and-shocked-woman-holding-bank-bi-2023-11-27-05-21-28-utc-768x512.webp 768w, https:\/\/agendapro.com\/blog\/wp-content\/uploads\/sites\/2\/2021\/01\/cash-loan-upset-and-shocked-woman-holding-bank-bi-2023-11-27-05-21-28-utc-1536x1024.webp 1536w, https:\/\/agendapro.com\/blog\/wp-content\/uploads\/sites\/2\/2021\/01\/cash-loan-upset-and-shocked-woman-holding-bank-bi-2023-11-27-05-21-28-utc-2048x1365.webp 2048w, https:\/\/agendapro.com\/blog\/wp-content\/uploads\/sites\/2\/2021\/01\/cash-loan-upset-and-shocked-woman-holding-bank-bi-2023-11-27-05-21-28-utc-150x100.webp 150w\" sizes=\"(max-width: 552px) 100vw, 552px\" \/><\/p>\n<h3><strong>Env\u00eda recordatorios peri\u00f3dicamente<\/strong><\/h3>\n<p>Si te mantienes presente previo a la cita de tu cliente las posibilidades de que te cancelen disminuyen.<\/p>\n<ul>\n<li>Env\u00eda, por lo menos, dos o tres recordatorios confirmando su cita para el servicio que va a utilizar dentro de tu negocio.<\/li>\n<li>Es importante que le recuerdes la fecha, la hora y el d\u00eda y que necesitas confirmar con veinte, diez y hasta siete d\u00edas de antelaci\u00f3n, pues hay personas en lista de espera queriendo atenderse por el mismo servicio y a la misma hora.<\/li>\n<\/ul>\n<p><img decoding=\"async\" class=\" wp-image-7257 aligncenter\" src=\"https:\/\/agendapro.com\/blog\/wp-content\/uploads\/sites\/2\/2024\/09\/image-10-300x261.png\" alt=\"\" width=\"524\" height=\"456\" srcset=\"https:\/\/agendapro.com\/blog\/wp-content\/uploads\/sites\/2\/2024\/09\/image-10-300x261.png 300w, https:\/\/agendapro.com\/blog\/wp-content\/uploads\/sites\/2\/2024\/09\/image-10-115x100.png 115w, https:\/\/agendapro.com\/blog\/wp-content\/uploads\/sites\/2\/2024\/09\/image-10.png 558w\" sizes=\"(max-width: 524px) 100vw, 524px\" \/><\/p>\n<h3><strong>Utiliza sistemas especializados para confirmar la reservaci\u00f3n de la cita<\/strong><\/h3>\n<p><span style=\"font-weight: normal;\">Por ejemplo, u<\/span>n <a href=\"https:\/\/agendapro.com\/recordatorios-automaticos \" rel=\"noopener\">software para negocios con recordatorios de cita autom\u00e1ticos<\/a>\u00a0que permita confirmar, reprogramar o cancelar la cita desde el mismo sistema, puede ayudarte con esta parte.<\/p>\n<ul>\n<li>Este tipo de plataformas permite generar un calendario digital en conjunto adem\u00e1s de la t\u00edpica agenda que llevas para anotar las pr\u00f3ximas citas. La tecnolog\u00eda siempre puede ser tu mejor aliado.<\/li>\n<\/ul>\n<p><img decoding=\"async\" class=\" wp-image-8666 aligncenter\" src=\"https:\/\/agendapro.com\/blog\/wp-content\/uploads\/sites\/2\/2025\/01\/woman-using-cellphone-and-talking-with-doctor-in-b-2024-10-21-14-59-56-utc-300x200.webp\" alt=\"\" width=\"551\" height=\"367\" srcset=\"https:\/\/agendapro.com\/blog\/wp-content\/uploads\/sites\/2\/2025\/01\/woman-using-cellphone-and-talking-with-doctor-in-b-2024-10-21-14-59-56-utc-300x200.webp 300w, https:\/\/agendapro.com\/blog\/wp-content\/uploads\/sites\/2\/2025\/01\/woman-using-cellphone-and-talking-with-doctor-in-b-2024-10-21-14-59-56-utc-1024x683.webp 1024w, https:\/\/agendapro.com\/blog\/wp-content\/uploads\/sites\/2\/2025\/01\/woman-using-cellphone-and-talking-with-doctor-in-b-2024-10-21-14-59-56-utc-768x512.webp 768w, https:\/\/agendapro.com\/blog\/wp-content\/uploads\/sites\/2\/2025\/01\/woman-using-cellphone-and-talking-with-doctor-in-b-2024-10-21-14-59-56-utc-1536x1024.webp 1536w, https:\/\/agendapro.com\/blog\/wp-content\/uploads\/sites\/2\/2025\/01\/woman-using-cellphone-and-talking-with-doctor-in-b-2024-10-21-14-59-56-utc-2048x1365.webp 2048w, https:\/\/agendapro.com\/blog\/wp-content\/uploads\/sites\/2\/2025\/01\/woman-using-cellphone-and-talking-with-doctor-in-b-2024-10-21-14-59-56-utc-150x100.webp 150w\" sizes=\"(max-width: 551px) 100vw, 551px\" \/><\/p>\n<h3><strong>Pon en pr\u00e1ctica las citas pre-pagadas<\/strong><\/h3>\n<p>Si tu cliente ya ha abonado una parte de lo que cuesta el servicio que va a realizarse, por lo menos el 30%, no corres el riesgo de que te cancele, y en dado caso, si lo hace, tendr\u00e1s el seguro de que abon\u00f3 una parte del costo total y no resulta en una p\u00e9rdida monetaria del monto total para ti.<\/p>\n<h3><strong>Permite que tus clientes puedan re-agendar<\/strong><\/h3>\n<p>Si durante la etapa de confirmaci\u00f3n v\u00eda correo electr\u00f3nico, mensajer\u00eda de texto o llamada<strong> tu cliente te pide reprogramar su cita, perm\u00edteselo aplicando las mismas condiciones<\/strong> que pones en tu pol\u00edtica de apartado de citas.<\/p>\n<ul>\n<li>Un <strong>software personalizado\u00a0<\/strong>para tu est\u00e9tica puede ayudarte con esta parte, pues la <a href=\"https:\/\/agendapro.com\/es\/agenda-online\">plataforma permite agendar<\/a> y cancelar citas de manera centralizada y organizada.<\/li>\n<\/ul>\n<p><img decoding=\"async\" class=\" wp-image-8663 aligncenter\" src=\"https:\/\/agendapro.com\/blog\/wp-content\/uploads\/sites\/2\/2021\/01\/young-latin-woman-working-with-her-laptop-attendi-2023-11-27-05-13-20-utc-300x200.webp\" alt=\"\" width=\"554\" height=\"369\" srcset=\"https:\/\/agendapro.com\/blog\/wp-content\/uploads\/sites\/2\/2021\/01\/young-latin-woman-working-with-her-laptop-attendi-2023-11-27-05-13-20-utc-300x200.webp 300w, https:\/\/agendapro.com\/blog\/wp-content\/uploads\/sites\/2\/2021\/01\/young-latin-woman-working-with-her-laptop-attendi-2023-11-27-05-13-20-utc-1024x683.webp 1024w, https:\/\/agendapro.com\/blog\/wp-content\/uploads\/sites\/2\/2021\/01\/young-latin-woman-working-with-her-laptop-attendi-2023-11-27-05-13-20-utc-768x512.webp 768w, https:\/\/agendapro.com\/blog\/wp-content\/uploads\/sites\/2\/2021\/01\/young-latin-woman-working-with-her-laptop-attendi-2023-11-27-05-13-20-utc-1536x1024.webp 1536w, https:\/\/agendapro.com\/blog\/wp-content\/uploads\/sites\/2\/2021\/01\/young-latin-woman-working-with-her-laptop-attendi-2023-11-27-05-13-20-utc-2048x1365.webp 2048w, https:\/\/agendapro.com\/blog\/wp-content\/uploads\/sites\/2\/2021\/01\/young-latin-woman-working-with-her-laptop-attendi-2023-11-27-05-13-20-utc-150x100.webp 150w\" sizes=\"(max-width: 554px) 100vw, 554px\" \/><\/p>\n<h3><strong>Ofrece incentivos por cumplimiento<\/strong><\/h3>\n<p>Si te parece una buena idea, puedes premiar a tus clientes m\u00e1s responsables con alg\u00fan cup\u00f3n de descuento de manera de que sirva de incentivo, o puedes meterlos en un sorteo al final de mes y hacer alguna din\u00e1mica divertida en tu est\u00e9tica.<\/p>\n<p><img decoding=\"async\" class=\"aligncenter wp-image-8662\" title=\"Evita cancelaciones de citas a \u00faltimo minuto\" src=\"https:\/\/agendapro.com\/blog\/wp-content\/uploads\/sites\/2\/2021\/01\/asian-woman-insurance-salesperson-is-presenting-th-2023-11-27-05-00-33-utc-300x200.webp\" alt=\"\" width=\"542\" height=\"361\" srcset=\"https:\/\/agendapro.com\/blog\/wp-content\/uploads\/sites\/2\/2021\/01\/asian-woman-insurance-salesperson-is-presenting-th-2023-11-27-05-00-33-utc-300x200.webp 300w, https:\/\/agendapro.com\/blog\/wp-content\/uploads\/sites\/2\/2021\/01\/asian-woman-insurance-salesperson-is-presenting-th-2023-11-27-05-00-33-utc-1024x684.webp 1024w, https:\/\/agendapro.com\/blog\/wp-content\/uploads\/sites\/2\/2021\/01\/asian-woman-insurance-salesperson-is-presenting-th-2023-11-27-05-00-33-utc-768x513.webp 768w, https:\/\/agendapro.com\/blog\/wp-content\/uploads\/sites\/2\/2021\/01\/asian-woman-insurance-salesperson-is-presenting-th-2023-11-27-05-00-33-utc-1536x1025.webp 1536w, https:\/\/agendapro.com\/blog\/wp-content\/uploads\/sites\/2\/2021\/01\/asian-woman-insurance-salesperson-is-presenting-th-2023-11-27-05-00-33-utc-2048x1367.webp 2048w, https:\/\/agendapro.com\/blog\/wp-content\/uploads\/sites\/2\/2021\/01\/asian-woman-insurance-salesperson-is-presenting-th-2023-11-27-05-00-33-utc-150x100.webp 150w\" sizes=\"(max-width: 542px) 100vw, 542px\" \/><\/p>\n<p style=\"text-align: justify;\">En suma, recuerda que debes evaluar cu\u00e1les son las mejores opciones de acuerdo a tu negocio y tus servicios y c\u00f3mo hacer que la experiencia con tu cliente sea la m\u00e1s agradable. Luego de que lo hagas podr\u00e1s sentarte a dise\u00f1ar estrategias m\u00e1s efectivas que te ayuden a reforzar todas las \u00e1reas de mejora que tienes en tu empresa. Recuerda que la comunicaci\u00f3n siempre ser\u00e1 tu aliada para evitar molestias dentro de tu negocio.<\/p>\n<p style=\"text-align: justify;\">En todo caso, conviene apoyarte en herramientas tecnol\u00f3gicas que te permitan programar recordatorios y, adem\u00e1s, le ofrezcas la facilidad a tus clientes de agendar o cancelar de manera sencilla. No dudes en utilizarlas y lleva a tu est\u00e9tica al siguiente nivel dentro de tu nicho de mercado.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Seguramente te ha pasado que en m\u00e1s de una oportunidad te han cancelado citas de \u00faltimo momento, y si no&#8230;<\/p>\n","protected":false},"author":1,"featured_media":1191,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[30],"tags":[],"class_list":["post-1190","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-tips-y-consejos"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v22.8 (Yoast SEO v22.8) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Evita cancelaciones de citas a \u00faltimo minuto<\/title>\n<meta name=\"description\" content=\"\u00bfQuieres evitar que tus clientes cancelen sus citas en tu est\u00e9tica? 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